Shipping & Delivery Policy

Last Updated: October 27, 2026

Overview

At Tidovra, we are committed to providing a reliable and transparent shipping experience for our customers.

We work with suppliers, warehouses, and logistics partners to deliver our collection of household cleaning tools and everyday home care essentials to customers in our supported delivery regions.

Some products may be shipped directly from fulfillment warehouses serving the destination market, while other items may be shipped directly from our suppliers' or fulfillment partners' facilities. Shipping origins may vary depending on product availability, the delivery destination, and logistics arrangements.

Please review the following shipping information before placing your order.

1. Order Processing Time

Our team works to process and prepare orders promptly.

Order Processing Time: 1–3 business days.

• Orders are generally processed within 1–3 business days after payment confirmation.
• Business days are Monday through Friday, excluding applicable public holidays at the fulfillment location.
• Orders placed on weekends or public holidays will generally begin processing on the next business day.
• Once your order has been dispatched, a shipping confirmation email will be sent with tracking information when available.

2. Shipping & Delivery Time

Our standard estimated shipping time is 7–15 business days after dispatch for destinations where standard shipping is available.

Estimated Delivery Timeline:

• Order Processing: 1–3 business days
• Shipping Transit: 7–15 business days
• Total Estimated Delivery: 8–18 business days

These timeframes are estimates and do not represent guaranteed delivery dates.

Actual delivery times may vary depending on your location, product availability, shipping carrier, customs clearance, local holidays, weather conditions, and other circumstances.

Destination-specific delivery estimates or exceptions will be communicated when applicable.

3. Shipping Origins & Fulfillment

To provide customers with a practical selection of home cleaning essentials, Tidovra works with third-party suppliers, warehouses, and fulfillment service providers.

Some products may be dispatched from warehouses serving the destination market, while others may be shipped directly from supplier or fulfillment partner facilities.

Please note:

• Shipping origins may vary depending on product availability and delivery destination.
• Products in the same order may be dispatched from different fulfillment locations.
• An order may arrive in more than one package.
• Separate tracking numbers may be provided for individually shipped packages.
• Fulfillment locations may be outside Hong Kong.

Although we may work with independent fulfillment partners, CLEANIC CLEANING EQUIPMENT LIMITED remains responsible for its obligations as the seller under applicable law.

4. Shipping Destinations

We offer shipping to countries and regions supported by our online checkout.

Available delivery destinations, shipping methods, and applicable charges are displayed during checkout.

Some remote areas, restricted destinations, or locations not served by our logistics providers may be unavailable for shipping.

5. Shipping Fees

Shipping fees are calculated or displayed during checkout before payment is completed.

Any free-shipping offers or promotional shipping discounts are subject to the conditions displayed on our website.

We do not impose additional shipping charges without the customer's agreement.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to appear in the shipping carrier's system.

If you have questions about your shipment or tracking information, please contact our customer support team.

Email: service@tidovra.com

7. Shipping Delays

We make reasonable efforts to process and dispatch orders within the advertised timeframe.

However, shipping delays may occasionally occur due to:

• Carrier or logistics disruptions.
• Customs inspections or clearance.
• Weather conditions.
• Local public holidays.
• Unexpected fulfillment issues.
• Other circumstances affecting shipping operations.

If we become aware that an order cannot be dispatched within the promised processing timeframe, we will notify you and provide an updated estimate.

Where required by applicable law, you may choose to agree to the revised shipping timeframe or cancel the affected order and receive a prompt refund.

8. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or local handling fees.

Whether these charges are included in the order total or collected separately depends on the destination and shipping arrangement.

Where required by applicable law, we will disclose known import charges and the party responsible for payment before purchase.

9. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address, contact details, and postal code are accurate before completing your order.

If you notice an error, contact us as soon as possible at service@tidovra.com.

We will make reasonable efforts to correct the address before dispatch.

Changes may not be possible once your package has been handed to the carrier.

10. Lost, Damaged, or Missing Packages

If your order is lost during transit, arrives damaged, or contains missing items, please contact our customer support team.

Please provide your order number and a description of the issue.

We will investigate with the appropriate carrier or fulfillment partner and provide a suitable resolution, including replacement or refund where required by applicable law.

11. Returns & Refunds

We accept voluntary returns on eligible items within 30 calendar days of delivery, subject to our Return and Refund Policy.

To request a return, please contact our customer service team at service@tidovra.com.

Our team will review the request based on the published eligibility requirements and provide return instructions and the designated return address.

Please do not send products to our Hong Kong business address unless specifically instructed.

For complete details, please review our Return and Refund Policy.

Your statutory consumer rights remain unaffected.

12. Customer Support

If you have any questions regarding order processing, shipping, delivery, or tracking, please contact us.

Customer Service Email: service@tidovra.com

Customer Support Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)

Saturday–Sunday: Closed

U.S. Federal Holidays: Closed

13. Business Information

Store Name: Tidovra

Legal Operating Company: CLEANIC CLEANING EQUIPMENT LIMITED

Business Registration Certificate No.: 08367135-000-04-26-3

Business Address:

RM 1205 12/F CHEUNG FUNG IND BLDG
23-39 PAK TIN PAR ST
TSUEN WAN NT
HONG KONG

Official Website: https://tidovra.com

Customer Support: service@tidovra.com

Thank you for shopping with Tidovra.