Payment Options

Secure and Convenient Checkout

At Tidovra, we aim to provide customers with a straightforward and reliable online checkout experience.

Our store is powered by Shopify and supports the payment methods made available through our checkout system.

1. Accepted Payment Methods

Available payment methods are displayed during checkout.

Payment options may vary depending on the customer's location, selected currency, payment provider, and transaction eligibility.

Please review the available payment options before completing your purchase.

2. Payment Processing

Payments are processed through the third-party payment service providers integrated with our Shopify store.

Transactions may be subject to authorization, verification, and security checks by the relevant payment provider.

We use transaction information as necessary to confirm purchases, process orders, and arrange eligible refunds.

3. Pricing and Currency

Product prices are displayed in the applicable store currency.

The final order total, including shipping charges and taxes collected by Tidovra where applicable, will be shown before payment confirmation.

If your card or payment account uses a different currency, your payment provider may apply its own currency conversion rate or transaction fees.

4. Order Confirmation

Once payment has been successfully processed, you will normally receive an order confirmation email at the address provided during checkout.

Please review your order confirmation and contact us if you notice an error.

5. Payment Issues

If you experience difficulty completing a payment, receive an unexpected transaction notification, or have questions regarding an order charge, please contact our customer support team.

Email: service@tidovra.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. federal holidays.

6. Refunds

Eligible refunds are normally processed to the original payment method.

Refund eligibility, processing procedures, and applicable timelines are explained in our Return and Refund Policy.

7. Business Information

Store Name: Tidovra

Operating Company: CLEANIC CLEANING EQUIPMENT LIMITED

Business Registration Certificate No.: 08367135-000-04-26-3

Business Address:

RM 1205 12/F CHEUNG FUNG IND BLDG
23-39 PAK TIN PAR ST
TSUEN WAN NT
HONG KONG

Official Website: https://tidovra.com