Contact Us

We're Here to Help

Thank you for visiting Tidovra.

Whether you need help with a product, have questions about an order, or would like assistance with delivery, returns, or refunds, our customer support team is here to help.

Customer Support

Email: service@tidovra.com

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)

Saturday–Sunday: Closed

U.S. Federal Holidays: Closed

We aim to respond to customer inquiries as promptly as possible during our normal support hours.

Order Inquiries

For questions about an existing order, please include:

• Your order number
• The email address used at checkout
• A brief description of your inquiry

This information will help our team locate your order and provide assistance.

Shipping Information

Order Processing Time: 1–3 business days

Estimated Shipping Transit Time: 7–15 business days after dispatch

Estimated Total Delivery Time: 8–18 business days

Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, customs processing, and other circumstances.

Please review our Shipping Policy for further details.

Returns and Refunds

We accept voluntary returns on eligible items within 30 calendar days of delivery, subject to our Return and Refund Policy.

To request a return, please contact service@tidovra.com.

Our customer support team will review the request according to the published return eligibility requirements and provide the designated return address and instructions.

Please do not send products to our business address unless specifically instructed to do so.

For complete information, please review our Return and Refund Policy.

Business Information

Store Name: Tidovra

Legal Operating Company: CLEANIC CLEANING EQUIPMENT LIMITED

Business Registration Certificate No.: 08367135-000-04-26-3

Business Nature: EQUIPMENT & MATERIALS SUPPLIES

Business Address:

RM 1205 12/F CHEUNG FUNG IND BLDG
23-39 PAK TIN PAR ST
TSUEN WAN NT
HONG KONG

Website: https://tidovra.com

Contact Form

You may also use the contact form on this page to send us a message.

We appreciate your interest in Tidovra and look forward to assisting you.