Privacy Policy
Privacy Policy
Last Updated: October 27, 2026
1. Introduction
Welcome to Tidovra.
At Tidovra, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, disclose, and protect personal information when you visit our website, purchase products, contact customer support, or interact with our online services.
Our website, https://tidovra.com, is operated by CLEANIC CLEANING EQUIPMENT LIMITED, a company based in Hong Kong.
By accessing our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will obtain your consent for specific processing activities.
2. Information We Collect
We may collect the following categories of personal information depending on how you interact with our website.
Personal and Contact Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order history
- Order confirmation and payment status
- Shipping and delivery details
- Return and refund requests
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system
- Website browsing activity
- Cookies and similar identifiers
- Product views, cart activity, and checkout interactions
Customer Communications
We may collect information that you voluntarily provide when contacting customer support, submitting inquiries, requesting returns, or communicating with us.
Payment information is processed through the payment service providers available at checkout.
3. How We Use Your Information
We may use personal information for the following purposes:
- Processing orders and payments.
- Arranging product shipping and delivery.
- Providing customer service and after-sales assistance.
- Handling returns, refunds, and exchanges.
- Maintaining website security and functionality.
- Preventing fraudulent transactions.
- Improving website performance and customer experience.
- Conducting website analytics.
- Measuring advertising campaign performance.
- Delivering relevant advertising and marketing communications where permitted.
- Complying with applicable legal and regulatory obligations.
Where required by applicable privacy laws, we rely on an appropriate legal basis, including contractual necessity, legitimate interests, legal obligations, or consent.
4. Third-Party Disclosure & Advertising (AppLovin / AXON)
Third-Party Data Disclosure
We may disclose personal information to trusted third-party service providers that assist us with operating our website, processing transactions, fulfilling orders, delivering products, supporting customers, and conducting business activities.
We do not disclose customer personal information to unrelated third parties for unrestricted use.
However, certain advertising and analytics disclosures may be considered a "sale," "sharing," or use for "targeted advertising" under applicable privacy laws, even when no money is exchanged for the information.
Where required, we provide appropriate notice, consent choices, and opt-out mechanisms.
Advertising & Marketing Partners
Tidovra may use third-party advertising and marketing technologies to help us understand customer interactions, measure campaign effectiveness, and deliver relevant advertisements.
Depending on which integrations are enabled, these technologies may include cookies, tracking pixels, server-to-server integrations, and similar technologies.
Our advertising and analytics partners may include:
AppLovin (AXON)
Privacy Policy: https://legal.applovin.com/privacy/
AppLovin provides advertising and campaign measurement services.
When its advertising integrations are enabled, certain information may be shared with AppLovin, including device information, IP addresses, website interactions, product views, shopping cart activity, purchase events, and other permitted advertising measurement information.
Depending on the enabled integration and applicable permissions, customer identifiers or transaction-related information may also be shared for advertising attribution and optimization.
For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/.
Privacy Policy: https://policies.google.com/privacy
Google services, such as Google Analytics or Google Ads, may be used to understand website traffic, measure advertising effectiveness, and support relevant advertising.
When enabled, Google technologies may collect or receive website usage information, device identifiers, advertising interactions, and other information according to the applicable integration settings.
Meta (Facebook / Instagram)
Privacy Policy: https://www.facebook.com/privacy/policy/
Meta advertising services may be used to measure advertising performance and deliver advertisements through Facebook, Instagram, and related platforms.
When enabled, Meta technologies may process website interactions, product activity, purchase events, and other permitted advertising-related information.
How Advertising Data May Be Used
Depending on the services enabled and your privacy choices, advertising partners may process information to:
- Measure advertisement performance.
- Understand interactions with our website.
- Attribute purchases to advertising campaigns.
- Improve campaign delivery and effectiveness.
- Deliver advertisements that may be relevant to customer interests.
- Detect fraudulent or invalid advertising activity.
The information collected and processed by these partners is subject to their respective privacy policies and applicable legal obligations.
Your Advertising Privacy Choices
You may have the right to limit or opt out of certain advertising-related data processing.
Depending on your location and applicable laws, you may be able to:
- Manage non-essential cookies through our website's available privacy controls.
- Adjust advertising preferences in your browser or device.
- Opt out of certain targeted advertising or personal information sharing using our available privacy choice mechanisms.
- Exercise additional privacy rights directly with the relevant advertising platform.
Where applicable law requires consent for non-essential tracking, we will request consent before activating those technologies.
Withdrawing consent or opting out of targeted advertising does not necessarily prevent all advertisements from being displayed, but may reduce their personalization.
For assistance with privacy-related requests, please contact service@tidovra.com.
5. Shopify and Other Service Providers
Our online store is powered by Shopify.
We may share information with third-party service providers that help us operate our business, including:
- Shopify and related e-commerce technology providers.
- Payment processing providers.
- Shipping and logistics companies.
- Warehouses and order fulfillment partners.
- Customer support service providers.
- Website analytics and advertising providers, where enabled.
Information is disclosed to these providers as necessary for their services or as otherwise permitted by applicable law.
Some service providers may independently determine certain purposes and methods of processing personal information.
For more information about Shopify's privacy practices, visit:
https://www.shopify.com/legal/privacy/consumers
6. Cookies and Tracking Technologies
Tidovra may use cookies, pixels, and similar technologies to support website functionality and improve the shopping experience.
These technologies may include:
Essential Cookies
Used for shopping cart functionality, checkout, account security, and other necessary website functions.
Analytics Cookies
Used to help us understand website traffic, visitor interactions, and store performance.
Advertising Cookies and Pixels
Used, where enabled and permitted, to measure advertising campaigns and support relevant advertising across third-party platforms.
Preference Cookies
Used to remember certain website settings and customer preferences.
Where applicable law requires it, we will request consent before enabling non-essential cookies or tracking technologies.
Customers may manage available cookie preferences through our website's privacy controls.
Disabling certain technologies may affect some optional website features.
7. Marketing Communications
If you subscribe to marketing communications, we may send promotional emails, product updates, special offers, and information about our products.
Marketing communications will be sent according to applicable legal requirements and your preferences.
You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting:
Order confirmations, shipping updates, and other necessary transactional communications may still be sent when appropriate.
8. Sharing of Personal Information
We may disclose personal information in the following circumstances:
- To process and fulfill customer orders.
- To arrange payment processing and shipping.
- To provide customer support.
- To operate and secure our online store.
- To support permitted advertising and analytics activities.
- To comply with applicable legal obligations.
- To investigate fraud or protect legal rights.
- In connection with legitimate business reorganizations, subject to applicable law.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
Where personal information is shared with advertising partners, the processing will be subject to applicable privacy requirements and customer choices.
9. International Data Transfers
Tidovra serves customers through an online retail platform and may work with service providers located in different countries.
Personal information may therefore be processed or stored outside the country or region where it was originally collected.
Where applicable law requires safeguards for international transfers, we will use appropriate legal or contractual protections.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders and provide customer services.
- Maintain transaction records.
- Comply with legal and tax obligations.
- Process returns and refunds.
- Resolve disputes.
- Maintain website security.
- Support other legitimate business purposes permitted by law.
Retention periods may vary depending on the type of information and applicable legal requirements.
We will delete or anonymize information when it is no longer required, where appropriate.
11. Your Privacy Rights
Depending on your country or region, you may have rights to:
- Access personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Restrict or object to certain processing.
- Withdraw consent where applicable.
- Request data portability where available.
- Opt out of certain targeted advertising activities.
- Opt out of certain personal information sales or sharing, as defined under applicable law.
To exercise your privacy rights, please contact:
We may request reasonable verification of your identity before completing certain requests.
Where applicable, you may also lodge a complaint with the relevant data protection authority.
12. Information Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no system of electronic transmission or storage can guarantee absolute security.
13. Children's Privacy
Our website is intended for general retail customers and is not designed to knowingly collect personal information directly from children in violation of applicable laws.
We do not knowingly use children's personal information for targeted advertising in violation of applicable law.
If you believe that a child has improperly provided personal information, please contact us.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites may have their own privacy policies and data processing practices.
We encourage customers to review the applicable privacy policies before providing personal information.
We are not responsible for the independent privacy practices of third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, advertising technologies, service providers, or legal requirements.
Any updates will be published on this page with the revised effective date.
Where required by applicable law, additional notice will be provided for material changes.
16. Contact Information
If you have questions about this Privacy Policy, our advertising data practices, or your privacy rights, please contact us.
Store Name: Tidovra
Operating Company: CLEANIC CLEANING EQUIPMENT LIMITED
Business Registration Certificate No.: 08367135-000-04-26-3
Business Address:
RM 1205 12/F CHEUNG FUNG IND BLDG
23-39 PAK TIN PAR ST
TSUEN WAN NT
HONG KONG
Customer Support Email: service@tidovra.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. federal holidays.
Official Website: https://tidovra.com